Frequently Asked Questions
Everything you need to know about shopping with Jazmin Official.
What are your standard shipping times?
For domestic orders, delivery typically takes 3-5 business days. International shipping varies by location but generally arrives within 7-14 business days via our global courier partners.
What is your return and exchange policy?
We offer a 14-day return policy for unworn items with original tags attached. Please note that customized or sale items are final sale and cannot be exchanged or returned.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS notification containing a unique tracking number and a link to our courier's tracking portal.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Cash on Delivery (COD) for eligible domestic regions.
Are the colors of the products accurate on the website?
We strive to display product colors as accurately as possible; however, due to different monitor settings and professional studio lighting, slight variations may occur.
Do you offer international shipping?
Yes, Jazmin Official ships worldwide. Shipping costs and duties are calculated at checkout based on your destination country and the weight of your parcel.